Fundamentals 3

Challenges in Breaking The Wall of Confusion


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IT organizations face a variety of challenges due to the wall of confusion between the different teams. Tearing down this wall is, therefore, difficult due to the various challenges.

Graphic illustrating the challenges IT organizations face in breaking down the wall of confusion between development and operations teams.

The challenges faced by IT organizations in breaking the wall of confusion between different teams.

Key challenges:

Organizational Silos

Development and Operations teams work in isolation and interact only during the transition. This limited interaction causes unavoidable stress.

Different Mindsets

The Development team attempts to introduce new techniques to bring effectiveness, while the Operations team resists these changes due to instability.

Biased Feedback

The feedback loops get biased and result in a further escalation of confusion.

Different Tools

Development and Operations teams use different tools, leading to errors and bugs. Both teams avoid learning tools used by the other team.

Different Environments

The different environments, such as Development, Test, and Production is one of the largest sources of errors and bugs raised by the different teams.

Blame Game

Both teams try to blame each other for the bugs and errors, further escalating the stress between the two teams.

Build Rollback

Build rollbacks are frequently required to meet incorrect client requirements, incorrect database in the QA or Production environment, incompatible tools, and others.

Incohesive Processes

The processes within two teams are generally based on different frameworks, such as ITIL, COBIT, and Scrum. The development processes do not integrate well with the Operations processes, leading to disjointed processes between both teams.

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