Modernizing IT Operations & Infrastructure

Observability has evolved far beyond simple monitoring. Yet many organizations struggle to implement effective observability practices, often confusing traditional monitoring with true observability or struggling to define meaningful service level indicators (SLIs) and objectives (SLOs). The SRE Next Gen Observability Workshop addresses these challenges head-on, providing hands-on guidance for implementing modern observability practices. Beyond Traditional…

When SRE teams talk about nines of availability, error budgets, and response times, they’re speaking a language that makes perfect sense to technical practitioners. These metrics represent real, measurable aspects of system performance that directly impact user experience. Yet to business leaders focused on revenue growth, market share, and customer satisfaction, these technical measurements might…

Modern digital infrastructure has reached a tipping point. What began as relatively straightforward systems have evolved into intricate webs of microservices, cloud platforms, and distributed components. For Site Reliability Engineering teams, this explosion in complexity has created challenges that traditional approaches simply cannot address. The Perfect Storm Several factors have converged to create this complexity…

In boardrooms across the globe, a concerning pattern is emerging. While Site Reliability Engineering teams focus on maintaining system uptime and technical metrics, business leaders are increasingly frustrated by their inability to connect these efforts to actual business outcomes. This misalignment isn’t just a communication problem. It’s a fundamental gap that’s costing organizations millions in…

While traditional SRE practices have served us well, the integration of artificial intelligence is redefining what’s possible in system reliability. This is a shift that’s challenging our basic assumptions about how we maintain and optimize our systems. The Limitations of Human-Scale Operations Modern distributed systems have grown beyond human capacity to fully comprehend. A typical…

The evolution of Site Reliability Engineering has reached a critical juncture. While traditional metrics like uptime and error rates remain important, they no longer tell the full story of how reliability impacts business success. Modern organizations need a new framework for understanding and measuring the true business impact of their reliability practices. Beyond Traditional Metrics…

In the pursuit of reliability excellence, organizations often find themselves facing an unexpected challenge: escalating costs. While robust reliability practices are essential, implementing them without careful consideration of economics can lead to unnecessary expenses that drain resources without delivering proportional value. The SRE Next Gen Cost Optimization Guidance Paper addresses this critical challenge, providing organizations…

When organizations evaluate their Site Reliability Engineering practices, they typically focus on obvious metrics: downtime costs, incident response times, and service level objectives (SLOs). But beneath these visible markers lies a deeper, more insidious set of costs that many organizations fail to recognize until it’s too late. In some cases, organizations may even rebrand traditional…